General conditions of sale

GENERAL INFORMATION

In accordance with Article 10 of Law 34/2002, of July 11, it is noted that Hermobody sl with NIF B80374275, with registered offices at Avenida del Mediterráneo, 26 28007 Madrid, is the owner of this domain laranaconpelo.com (hereinafter LRCP)

BUYING PROCESS IN THE WEB

Choose the products you wish to buy by clicking on the button "Add to cart". After the selection of products go to shopping cart (which allows you the ability to modify, delete or correct errors in product selection). To continue the purchase process must register as a client, creating a customer account. Follow the steps prompted for, such as shipping address, billing information, select the shipping (shipping agent or store pickup), selection of the payment method (may request personal data). After this step you will be displayed all data requested during the process. The system will ask you to confirm the order.

After placing the order LRCP be informed at all times of your order status. LRCP archive the electronic document formalizing the agreement and it will be accessible by the user from the control panel. Castilian is the official language in which formalized contracts.

OVERVIEW

As a general rule, the completion of an order LRCP implies acceptance of these general conditions of sale. The Client declares, under its responsibility, having read and understood these Terms of sale and accept them. LRCP only accepts orders made from Spain. For other destinations consult. Product sheet describes the general characteristics. The descriptions of the products displayed on the website are based on information provided by manufacturers and / or suppliers of the products. An order is not final until it is accepted, that is, until the order is confirmed by LRCP.

AVAILABILITY

All orders are subject to product availability. If incidents in their supply occur, or if no longer in stock, immediately notify the customer and for repayment of any amount that could have paid.

And expiry date PRICE OFFER

All prices shown in the data sheet are inclusive of 21% VAT. Prices are quoted in euros. The price applicable shall be evidenced at the time that customer makes the purchase. The prices are valid until completion of the term of the offer. Offers, discounts and promotional that could show on the website to increase the sales of certain products are valid only they lie appear on the website, unless otherwise specified herein. Offers, discounts and promotional are properly marked and identified as such.

Due to their special tax regime, are considered non-EU territories Canary Islands, Ceuta and Melilla, sales in the Canary Islands, Ceuta and Melilla if the tax be passed, however the customs system will apply the corresponding taxes. The customer must request a refund of VAT in the relevant tax office. In any case we can determine the amount of tax payable by the client to receive your order as it depends on local customs. Please get informed of the procedures and local taxes (costs of customs clearance and import taxes are not included in the price). They must be paid on arrival by the receiver of the goods to the competent authorities.

Shipping costs are not included in the price: These are exposed during the process of buying and shipping depend on the location and weight.

These prices and offers may not coincide with our physical store.

DISCOUNT CODES

At any time and to encourage Internet sales LRCP can publish discount codes. LRCP may periodically offer discount codes to their customers and users. The discount codes will be published on its website, social media and newsletter. The rules of use and use of these codes is governed by:

The codes will be valid only for the periods indicated at the time of publication and for use on / products and / or the / product categories or limitations expressly refers to its use. You can not use a coupon out of time. Coupons are we accumulate. You can only apply a discount code per order. We encourage users to read the conditions carefully coupons to benefit from the corresponding discounts in each case. LRCP reserves the right to cancel, modify or replace the validity of the coupon or special promotions without notice. To take advantage of the discount, enter your code during the checkout process on our website.

LRCP not responsible discount codes posted on websites, portals and specialized blogs to disseminate misinformation or discounts expired code. All active discount codes are published on our social networks. The discount codes will be valid only on our web page. This discount is not valid in physical purchases or offline purchases.

For any questions, do not hesitate to contact us, we are at your service.

PHONE ORDERS

We can tramitarte phone orders by calling the telephone number. For security reasons we can not accept and process credit card data. So after processing the phone order you will receive an email in which you indicate how you have to make the payment (bank transfer and / or deposit account, payment by Paypal or cash). In any case we will assist you throughout the process aclarándote any questions you may have.

PAYMENT METHODS

We have four payment methods.

1. Bank transfer or deposit account: You may pay your order by bank transfer or by entering the order amount in the account number indicated on the purchase order.

2. COD: By choosing this way, the payment is made at the time of receiving the goods at the address indicated in your order. The cash on delivery can result in an additional charge depending on the purchase amount (5 € any amount). Only applicable in Peninsular Spain, other provinces do not ship COD.

3. Paypal: PayPal is the platform most secure payments. You pay with Paypal financial information is not shared with the merchant. If you choose this payment method, once completed the order and checked our records will receive an e-mail with a link for secure payment on Paypal. If you have a PayPal account you can pay comfortably and quickly through it.

4. Credit Card For security LRCP has relied on the system of payment to Banco Santander, through its payment gateway. The bank details entered are encrypted and transmitted securely to servers in the bank and then are verified with the issuing bank to prevent fraud and abuse. Additionally providers or issuers of means of payment can adopt anti-fraud measures, involving the rejection of certain types of operations. LRCP is not responsible for the implementation of this type of security policies.

DELIVERY

LRCP not send any product or order until we check the payment of the invoice payment arrangements set out in the preceding paragraph.

In the shipping costs they are included expenses for handling, packaging, shipping and transport insurance compulsory. At the time of purchase you may indicate a second delivery address.

Deliveries from Monday to Friday. If the customer ascertains any anomaly in the delivered package, please please let the delivery note. Then inform us as soon as possible of the anomaly.

For large or heavy shipments consulting. Delivery times are stipulated by transport agencies hired by LRCP

Delivery time *: Peninsular Spain: 2 working days **, Baleares: 3 working days ** Canary: Post 7 working days **. Ceuta and Melilla: Post 5 working days **.

* Estimated time without a second delivery by the transport agency. **Monday to Friday.

SHIPPING COSTS

Canary Islands, Ceuta and Melilla have a different tax treatment to mainland Spain-Balearic and are considered non-EU territories. For that reason, the costs of customs clearance and import taxes are not included in the item price and must be paid on arrival by the receiver of the goods to the competent authorities (DUA and IGIC).

Shipping costs may vary depending on the volume and weight **.

Delivery costs to peninsular Spain: 0-5 kilos (7 €), from 6 to 10 kilos (15 €) .For over 11 kilos shipments on request. ** For bulky shipments or heavier consult.

FREE shipping for orders equal or above 50 € shopping. COD costs 5 €.

Sometimes you may find it more economical to buy a product more and overcome the minimum of 50 € for not paying postage.

Shipping costs for the Canary Islands, Ceuta and Melilla: 0-5 kilos (15 €) for bulky items or over 5 kilos, consult. No refunds perform against these provinces.

** Bulky Shipping:

In the case of shipments of bulky and heavy products they are not subject to the general fees and delivery time may vary. consult the rates before making the purchase.

If you want to order large volume for either companies or individuals, please contact us.

PICKED UP AT THE STORE

Place your order through the web and pick it up in store without shipping. We will contact as soon as it primed and ready for collection. You should bring the electronic document to collect the purchase order and receipt if payment has been made in advance. You can also pay in store and try to verify if the size is correct. If you wish to return your purchase at our physical store, you must let us know beforehand. Under no circumstances will our physical amount will be returned, it will be done by our sales department online. If you need to change in size or switching to another product in person, please tell us before to inform you of the availability of size or product (to spare unnecessary travel).

RIGHT OF WITHDRAWAL

LRCP return means the return of the product and its subsequent return the total amount paid (Right of withdrawal). The customer has 14 calendar days from receipt of the goods to make the return without giving reasons.

To exercise the right of withdrawal, the Customer must first inform LRCP via email, send the / the product / s returned (along with instructions, documents, packaging and withdrawal document duly completed), which will be sent together the order. After checking the material and if everything is correct (do not accept used items or damaged items will have to be in the same conditions that have been received by the customer) all paid by the customer within a period not exceeding 14 will be refunded natural days. We proceed to carry out such reimbursement using the same means of payment used by the customer. Return costs when using the right of withdrawal are borne by the customer.

Note: Do not make the repayment without first contacting our Customer Service.

Download the withdrawal document, click here

POLICY CHANGES

LRCP change means replacing the product or any other change in size. Customers have 14 calendar days from receipt of the goods to make the change.

The procedure in the changes is as follows: he sent an e-mail indicating that it is a change, the date of purchase order number and the reasons for the change. You shall indicate the product or products that you would like to know your current availability. The package must contain the original packaging, labels, manuals and warranties. The product must be unused condition, in original packaging, with all accessories, enclosed documentation and in the same conditions that have been received by the customer. Once the package arrived, we find that the product does not have any damage and has not been used. If the product is in perfect condition, we proceed to your change immediately. If instead, detect an abnormality, the customer is informed of such incidence.

Shipping costs arising from the collection will be borne by LRCP. Shipping costs Product change will be paid by the customer. LRCP conduct the first free return. Successive that could cause shall be borne by the customer. This applies only to sales in mainland Spain and the Balearic Islands. Other provinces (Canary Islands, Ceuta and Melilla). The cost of return and new delivery will be paid by the customer.

Note: Never make the change without first contacting our Customer Service.

WARRANTY

The Productss have two-year warranty, unless the manufacturer grants a longer period, which can be seen in the record of the product or product labels. LRCP is responsible for ensuring support them. The guarantee of the products purchased will be your order. The start of the warranty period begins with the date of delivery. Defects or damage that may arise from improper handling of products and materials or wear caused by normal use, are not included in the warranty. The documentation included by the manufacturers warranty is a must read for the buyer. Warranty documents can include or exclude coverage limitations on warranty. Any incident or failure during the warranty period shall be indicated by e-mail. All shipping costs for warranty borne by LRCP

The process to follow if the defective product has left and is in the warranty period is as follows. Send an email telling us the number of order, invoice or purchase ticket and indicating what the defect found. LRCP will contact the customer via email to indicate a return number with which you can send the goods and for their subsequent monitoring. Shipping costs produced by a product warranty period are borne by LRCP. Once received the product, LRCP evaluate whether repair or replacement of the defective product is covered by the warranty offered by the manufacturer (manufacturer companies or retailers can ask to send defective products to their offices for study or valuation of collateral ). This can delay the response time to the customer. Shipping costs produced by the product repaired or replaced borne by LRCP. Shipping costs previously paid by the customer (delivery
our facilities) where the security is accepted will be paid. The warranty period will be paralyzed at the time of shipping the product to LRCP and activated at the time of receipt of product.

TECHNICAL ASSISTANCE AND SERVICE

We provide clients lords after-sales service that will give response to any incident, questions, feedback or questions that could lead to the proper functioning or use of the purchases made in LRCP.

BILL

LRCP emailed or receive the same package the bill. Orders to the Canary Islands, Ceutaand Melilla there should always be bills in triplicate (for tariff reasons). LRCP may require that you provide the ID during the process.

TERMINATION OF THE CONTRACT

The customer has confirmed the order in the checkout process may cancel the order in the following circumstances: a) Decide after buying back down: You must tell us before the departure of the goods. If I had paid product must tell us. B) decides to back out while sending the goods this has been done. Do not accept sending the transit agency and tell us this. C) LRCP no product. Maybe we do not have the product at the time of purchase. The customer can decide to cancel the order.

USER REGISTRATION

As a registered user. He declares to be of age and have sufficient legal capacity to be bound by these Terms of trade when hiring any service LRCP. At the time the customer makes the first purchase you will be asked more personal data for placing the order.

In the event that Customer has already made previous orders shall only indicate on the form your email and password or when first recorded. The customer will have the technical means at their disposal to identify and correct errors in the introduction of personal data. The client will have registered any time by entering your user name and password of a control panel where you can modify at any time incorrect personal data on your account, billing, shipping .The customer data can also find your purchase history.

INTELLECTUAL PROPERTY

All web content, unless otherwise indicated, are the exclusive property of the owner of the website or third parties and with character that are not limited to, graphic design, font, logos, text, graphics, illustrations code photographs and other items that appear on the web. Similarly, all trade names, trademarks or logos of any kind on the site are protected by law. The owner of the website does not grant any license or authorization for personal use to the user on their intellectual and industrial property or any other right relating to its website and the services offered therein. Therefore, the user acknowledges that the reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation by any means, all or part of the contents of this website constitutes an infringement of intellectual property rights and / or industrial property owner of the website or the holder thereof.

MINORS

To place an order the customer must have a minimum of 18 years.

COOKIES

Gentlemen inform our customers to enhance their browsing experience, manage the contents of the shopping cart, offer our personal advice, our website uses cookies implantation devices and IP storage. The cookie is a file deposited on your computer and whose sole
its aim is to simplify navigation in Sports Moya (this cookie can not contain viruses or be executed, because it is not an active file). The cookie can only be read by LRCP and for you, and can be deleted if desired, by accessing the options of your browser. Consult the help menu of your browser for more information.

DATA PROTECTION

In compliance with Law 34/2002 and Law 15/1999, Hermobody sl as responsible for the file, informs you that your personal data, provided by you in a free, express and informed will be included in a customer file. LRCP authorized to maintain the commercial and contractual relationship with you. The purpose of this file is to manage promotional activities and own publicity through any means, including the sending of commercial communications via SMS, email, mail, etc., with special offers, promotions and new products that may be of interest by the study and segmentation of the data provided by filling in any form, including those arising from the business relationship or delivery of products purchased. The data marked as mandatory are necessary to make your request. In the case of refusing to communicate it would be impossible to fulfill this purpose.

At any time may exercise their rights of access, rectification, cancellation and opposition Deportes Moya E-mail to moya@deportesmoya.com

Requirement for data entry: The fields marked with an asterisk * in the forms are those that require a mandatory and therefore not covered the answer would be the inability to send the query or to perform specific order. For more information, see our Privacy Policy.

MODIFICATION OF GENERAL CONDITIONS

Given the possible evolution of the web, LRCP reserves the right to adapt or modify at any time these terms of sale. The new general conditions of sale will be accessible by the client through the web and will be applied only after the modification sales

There are available to our customers and users complaint forms at the registered office of the company. Hermobody sl It is attached to the consumer arbitration system of the Community of Madrid since 23/05/2001.

TRUST SEAL ONLINE

Online Confidence is a comprehensive Spanish Self-Regulation System for Electronic Commerce with consumers and interactive advertising organized by SELF and AECEM-FECEMD and based on the "Ethical Code of Electronic Commerce and Interactive Advertising."

This self-regulation system offers users of new media and enterprises a specific Code of Conduct, Code of Ethics on Electronic Commerce and Interactive Advertising and a trust mark that licensees can insert into your web pages to show their commitment to responsibility in its commercial communications and contractual transactions with consumers, offering, thus, greater guarantees to users of the network, which will contribute to increased confidence in the new media.

Sports Moya has won the Online Trust Seal in January 2010. For more information visit the website of Online Trust www.confianzaonline.es.

TRUST ONLINE activity revolves around the Code of Ethics of Electronic Commerce and Interactive Advertising, which includes standards of conduct for the development and increase consumer confidence in electronic commerce. More information https://www.confianzaonline.es/wp-content/uploads/2015/02/Confianza-Online-Codigo-Etico-2015.pdf

Visit our profile on https://www.confianzaonline.es/empresas/deportesmoya.htm Trust Online

LEGISLATION

These general conditions are governed by Spanish law. The leave shall submit, at its option, to resolve conflicts and renouncing any other jurisdiction, the courts of your domicile. Also, as an entity attached to TRUST ONLINE and the terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection, child protection and accessibility, the user can go to system-court settlement of disputes TRUST ONLINE